Masterpass by MasterCard
MasterPass was MasterCard Worldwide's premiere digital payment service. My time with the company was spent redesigning the experience. I focused on the new user registration process. With my help, turned a 15 step process into a 3-5 step one. This resulted in a much smoother onboarding experience and raised signup rates.
I oversaw the design effort, providing guidance to the development teams. I delivered a straightforward and cohesive experience across product touch points.
MasterPass, as a brand, was retired in 2020.
The biggest change we made was to simplify the first interaction the user had with theproduct.
We utilized the given credential to intelligently route them to the appropriate digital wallet product, based on the partners we worked with.