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Masterpass by MasterCard

MasterPass was MasterCard Worldwide's premiere digital payment service. My time with the company was spent redesigning the experience. I focused on the new user registration process. With my help, turned a 15 step process into a 3-5 step one. This resulted in a much smoother onboarding experience and raised signup rates.


I oversaw the design effort, providing guidance to the development teams. I delivered a straightforward and cohesive experience across product touch points.


MasterPass, as a brand, was retired in 2020.


The biggest change we made was to simplify the first interaction the user had with theproduct.

We utilized the given credential to intelligently route them to the appropriate digital wallet product, based on the partners we worked with.

Card Info

Here the user is signing up for the "pure" Masterpass experience, so they provide their credit card information.

Billing Info

Once they provided their information, we captured billing information and the account credentials so they could complete registration.


Early research showed users were confused whether their account was created. To alleviate confusion, we put in a "speed bump" page, confirming account creation.
The page shows what to look for when shopping so users could use their Masterpass. After this we took them back to the initial merchant site.
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